RETURNS AND EXCHANGE
- / Returns And Exchange
Damaged or Defective Items
If your order arrives damaged, broken or defective, we will either replace the broken parts if possible or send out a new one completely at our expense.
Requests for replacement parts will be processed as quickly as possible.
We work hard to make your shopping experience at www.petsdelight.com an enjoyable one.
Return Time and exchange policy
Please give us some time to process your return/exchange. It takes about 1-2 business days for us to receive the returned or exchanged product (s) back from you. Within 48 hours of receiving the item back in our warehouse, you will receive an e-mail and a credit note that reflects that the amount has been credited into your account.
Food & supplement products must have at least 6 months validity and must be in good condition to be accepted by us.
Note : The returned product must be in new and unused condition, in the original box/bag with all the documentation, parts and accessories to insure full credit. "New and unused" means sale-able condition, not dirty and not washed. We cannot accept returns for an item with any indications that it has been used. We will only accept returns up to 7 days after delivery. Returns after 7 days will be charged a 15% restocking fee. Delivery charges are non-refundable.